Refund & Cancellation Policy

1. Service Scope & Statement of Work (SOW)

RevOn Business Solutions provides professional services, managed operations, claims configuration, testing, and revenue cycle management under executed Master Services Agreements (MSA) and Statements of Work (SOW). All deliverables, milestones, fee structures, and SLA parameters are established in writing prior to project commencement.

2. Cancellation Policy

Client service engagements may be canceled in accordance with the specific termination clauses contained within the active contract or SOW:

• Ongoing Managed Services & Team Extensions: May be canceled by providing thirty (30) days' prior written notice to RevOn Business Solutions.
• Project-Based Engagements: May be canceled prior to project initiation for a full refund of unused advance deposits. Once active development, configuration, or testing has commenced, cancellation is subject to pro-rated fees for work performed up to the notice date.

3. Refund Policy Criteria

Because RevOn services involve dedicated professional labor, technology allocation, and specialized domain expert hours:

• Completed Work & Invoiced Hours: Fees for services rendered, audited chart coding, completed claims testing cycles, or configuration deliverables accepted by the client are non-refundable.
• Performance-Based RCM Services: Performance billing fees calculated as a percentage of net collections are tied strictly to realized revenue collections and are non-refundable once posted.
• Unused Retainers: Any pre-paid retainer balance or unearned deposit following contract termination will be calculated, audited, and refunded within thirty (30) calendar days of contract closeout.

4. Billing Discrepancies & Dispute Resolution

If a client identifies a billing discrepancy or invoice question, written notice must be submitted to RevOn billing department within fifteen (15) calendar days of invoice date. RevOn will promptly review invoice records, timesheets, and deliverable logs to resolve any billing adjustment or credit notice.